Return Policy – alanawomens.com
1. Eligibility
We accept returns within 30 days of delivery for:
- Unworn, unwashed items with tags attached
- Defective or damaged merchandise (report within 7 days)
- Incorrect items received
2. Non-Returnable Items
- Swimwear (hygiene reasons)
- Accessories (earrings, hair clips)
- Final sale items (marked at purchase)
3. Return Process
- Initiate return at alanawomens.com/returns-portal
- Print prepaid return label (U.S. orders only)
- Ship items in original packaging
4. Refund Processing
- 5-10 business days after receiving return
- Original payment method or store credit (your choice)
- $7.99 return fee deducted for non-defective items
5. Exchanges
- Free size exchanges (within 14 days)
- Subject to availability
- Processed after receiving original item
6. Damaged/Defective Items
Contact us within 48 hours with:
- Order number
- Photos of damage/defect
- We’ll cover return shipping
7. International Returns
- Customer pays return shipping
- May be subject to customs fees
- Refund excludes original shipping costs
8. Store Credit Option
Receive 10% bonus when choosing:
- E-gift card for future purchases
- Valid for 12 months
For return status checks, visit alanawomens.com/order-tracking